Providing insurance with assurance

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Eminence Insurance takes pride in our exceptional claims service. It’s the most important role we play and we work closely with our clients to ensure a smooth process.

Looking after your claim

We have a dedicated claims department which assists from the initial lodgement process right through to the final settlement of the claim.

What to do if you have a claim

Please contact us as soon as practical in the event of a claim. In all instances, please note the following:

  • Never admit liability for a claim against you, even if you think you are at fault. To do so could result in the Insurer reducing or denying your claim.
  • Do not repair or replace damaged property without the Insurance Company’s consent, except for temporary emergency repairs.
  • You must, wherever possible, minimise further loss or damage and secure the premises. You may need to engage an overnight security guard to protect remaining or undamaged goods if the premises cannot be secured immediately.
  • Always retain damaged property for inspection if necessary and take photos if you need to throw them away eg. Food Spoilage
  • Please report malicious damage, vandalism, theft or lost property to the police and obtain a police report or report number.
  • Motor vehicle accidents should be reported to the police if appropriate and in accordance with current regulations and in any event when one or more people have been injured.
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Ready to explore your options?

Call us today on 0407 383 006 or enquire online.

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Our values


We are a dedicated team which focuses on achieving the most favorable outcome for our clients requirements.


Effectively communicating with our clients ensuring covers we arrange meet their requirements.


Integrity and trust are the cornerstones of our relationships.

Need help?

Proudly based in Sydney, our team look forward to assisting you with your needs.


0407 383 006

PO Box 3548, Parramatta NSW 2124

Opening Hours
9:00am – 5:00pm, Monday to Friday